Troubleshooting and safety
Quick troubleshooting
| Symptom | What to check |
|---|---|
| Cannot enter the den | A wallet has to be connected first. Watch the den is the way in without one |
| The prompt at a hall door does nothing on a phone | Tap the door itself rather than the Talk button. Talk does not handle doorways, so it looks frozen when it is not |
| The world looks tiny and far away on a phone | Pinch to zoom in. The camera opens at its furthest setting |
| Pressed Disconnect and the den vanished | That is what it does: disconnecting from inside ends the visit and returns you to the first screen. Connect again and enter |
| Changed wallets and everything looks different | The purse, the name, the look, and the standings all belong to the wallet, not to the browser. A different wallet is a different player |
| A payment fails and the wallet mentions a fee or gas | Every on-chain action needs the network's own fee token as well as whatever you are spending. $DEN in your wallet does not pay the fee |
| "Your wallet is on another chain" | Approve the switch the game offers, then try again. A refused switch is reported as a refusal, not as a failure |
A message says there is not enough $DEN |
That one is literal: the stake or the purchase is larger than the wallet holds |
| No wallet appears | Whether you are in a browser with a wallet extension, or inside a wallet app's own browser |
| Trading says there is no wallet | Reopen the wallet picker and confirm the connector is still attached. WalletConnect and browser wallets both route transactions through the active connection |
| Wrong network, or switching fails | Whether your wallet is on the network the operator announced |
| Claim purse does nothing | Switch the wallet to the den's chain, then press again. On a phone there is no tooltip for this |
| Trading buttons greyed out | Your $GOLD balance, whether the round has closed, and whether you have claimed the opening purse |
A $GOLD bet fails |
Balance (minimum 1 $GOLD), whether the quote expired, and whether the market closed while you were deciding; then ask for a fresh price |
| Changing table will not pay | Whether the den is selling $GOLD, whether the wallet can send $DEN, and whether you already have a transfer in flight. Credit waits for confirmations |
$GOLD still the old number after a buy |
The transfer is not credited at the signature. Wait for the depth the panel named rather than sending a second time |
| Warden will not let you in | The day pass is 2,000 $GOLD and the opening purse does not reach it. Win at the booths or buy $GOLD from Nori first |
| Book will not reopen | Talk to Nori and choose See my book. The name in the top bar opens Character instead |
| Portfolio or profit and loss missing | Nori's Portfolio is the $GOLD book. Older $DEN holdings that can be closed early are shown by Pawnbroker Much, and the two currencies are never added together |
Waiting on a $GOLD payout |
$GOLD has no Claim button. It credits your purse by itself. Check whether the question has actually settled; a slow source can take hours and the bet waits for it |
No Claim button on an older $DEN market |
Nori's current Portfolio is the $GOLD book and does not expose the legacy Claim. Talk to Pawnbroker Much for positions that can still be closed early |
| UP/DOWN stuck on preparing | The next round is not open for bets yet. Wait rather than trade |
| No chat or other players | Whether the game is connected to its multiplayer server. Check you sat at the hearth your friends did |
| Profile will not save | A rejected signature, or a request that sat too long; sign again |
Read what the message says. Failures name the actual cause now (the chain, the refusal, the fee, a closed market, a stake the market cannot price) rather than printing raw wallet output. If a message is precise, it is precise on purpose, and it is usually telling you exactly what to change.
Player safety checklist
- Never give your recovery phrase or private key to anyone, for any reason.
- On every wallet request, read the site you are on, the network, the amount, and
the fee before approving. A
$GOLDbooth bet is a signature, not a payment; the changing table and a duel stake are on-chain transfers. - Confirm the official token and market addresses from the operator, not from chat or search results.
- Prices and payouts on screen are estimates, not promises. You can lose.
- Losing shares pay nothing. A void returns what you paid on a
$GOLDbet, and your share of the pot on an older$DENone. - Claims and spending approvals are wallet transactions too, read them.
$GOLDnever buys back.$DENis not money, and there is no confirmed way to cash it out of the den.- Do not follow links from strangers, use unofficial faucets, or trust social accounts you cannot verify.
If it is still wrong, tell the Master
Nothing above fixing it means it is worth reporting, and the den takes reports in the plaza rather than in chat. Walk to the Master, the figure at the desk on the centre line of the stage, and open his bench. Write what went wrong and file it; the bench asks your wallet to sign so the report is known to be yours.
What you file is visible to you and to the house and to nobody else, and an answer appears under your report the next time you open the bench. There is a limit of eight a day per wallet, so put a bad session in one filing.
Links, and reporting a bug has the rest, including which channels are actually the den's.